Shipping policy

Introduction

Welcome to Planters and Panels' Shipping Policy. We understand the anticipation that comes with ordering a new product, and we value your time. Hence, we've developed a shipping policy that is designed to ensure your planters reach you in a timely manner, keeping you informed every step of the way.

Lead Time

Each planter you order from us is crafted to perfection, which involves a process of laser-cutting, forming, welding, sanding, and painting. As such, we require a lead time of up to three weeks from the time you place your order to when we ship it. This allows us to ensure that every product we deliver meets the high standards that you expect from us.

Custom Orders

For custom orders that involve specific requirements such as custom powder-coating colors, materials, or accessories, the lead time may extend beyond our standard three weeks. We'll provide an estimated shipping date when you place the order, so you know when to expect your unique planter.

Shipping and Delivery

Once your planter is ready, we'll ship it to the address you provided during checkout. We partner with a range of reliable couriers to ensure your product reaches you as quickly as possible. Please note, the delivery time post-shipping can vary depending on your location and the efficiency of your local postal service.

Order Tracking

As soon as your order is on its way, we'll send a tracking number to your email. You can use this number to monitor your shipment online and stay updated on the estimated delivery date.

Delays

While we make every effort to ensure all orders are delivered within the estimated time frame, occasionally, delays can occur due to factors beyond our control, such as courier delays or adverse weather conditions. If this happens, we'll keep you updated and work diligently to get your order to you as soon as possible.

International Shipping

We're proud to offer shipping to customers all over the world. Please be aware that for international orders, customs and import duties may apply once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Conclusion

We appreciate your understanding of our shipping process and your patience as we craft your order to your satisfaction. We assure you that our products are worth the wait! If you have any further questions or need assistance with your order, please don't hesitate to contact us.

Thank you for choosing Planters and Panels.